"Return Policy and Satisfaction Guarantee" is an extract of the content of "Terms and conditions of the service".
View: Terms and conditions of the service.

Acceptance of the Terms: by using the Site or the Services of the Site in any way, including but not limited to visiting or browsing the Site, you accept all the terms and conditions contained herein ("General Conditions and Terms of Use of the Site") and all other operating rules, policies, and procedures.

RETURN POLICY AND SATISFACTION GUARANTEE.

The products marketed through the Site are covered by the warranties offered by the manufacturers and/or producers thereof. In those incidents that justify the use of the warranty, the proof of purchase necessary to exercise the rights and use of the warranty against the manufacturer or producer will be provided. The Royal Legislative Decree 1/2007 of November 16 grants durable goods a legal guarantee of 2 years from the date of delivery. Although this warranty is not offered by the Site but directly by the manufacturer or producer, from the Site we offer a guarantee to the user or buyer on the basis of which, the latter has the possibility of returning the purchased product if you are not satisfied.

For this, you have a period of fifteen (15) calendar days from the receipt of your order to request the return of the products you consider. In this case, you should contact the Customer Service Team of the Site and report this circumstance. From the Site, you will be provided with the necessary instructions to be able to return the merchandise. The User will have the possibility of returning the units of the product that he wishes and in perfect condition (not damaged, manipulated, opened or unsealed), properly protected and in their original packaging. After verification of the correct status of the products, the corresponding amount will be reimbursed, immediately and through a credit for consumption on the Site. This warranty does not extend to the shipping and return costs, which will be assumed by the User.

We continually strive to offer the best shopping experience, including fast and uncomplicated returns. Please, contact our Customer Service through the Site to authorize the return of your order. We do not process returns of orders at the address of our commercial headquarters or in any other address that appears published on the Site. Orders will not be accepted at any other address that has not been provided for this purpose. You must contact our Customer Service and follow the instructions. Our team will inform you, according to our network (partners, distributors, sellers and collaborators), of the address closest to your city to make the return of your order.

In the cases in which damaged or defective goods are presented and they were not observed at the time of reception of the package, or in those hypothetical cases in which the received goods do not correspond with the purchased products, it will proceed to immediately restore the damaged, defective or erroneous products, ensuring that the delivery of your order can be completed quickly. In cases where the error in the order is attributable to our service (error and/or confusion in the characteristics or format of the product or wrong product), we will immediately send you the correct product, at the same time we will provide instructions on the return of the wrong product. The return costs, in this case, will be paid in full to the customer.

Exclusions and limitations to the Returns Policy.

There are certain products which are excluded from our Returns Policy and which cannot be accepted for return. These same exceptions apply to the right of withdrawal and describe the cases in which we cannot accept the return of certain products. These products excluded from our Returns Policy and which, therefore, cannot be returned, are expressly identified in the product description and characteristics of the product and/or affect the following cases:

Customized products. In these cases the product has been configured according to your instructions, specifications and particular needs, so we cannot accept its return.

Products that are expressly indicated to be sold on request. These are products which, due to their price, size, particular storage conditions, special transport requirements, format or characteristics, are only available from the manufacturer or producer and must be requested directly from them in the event of a possible order. In these cases we cannot accept the return of products identified under these circumstances.

Additional product units. We do not accept returns of additional product units, this means that if you buy more than one unit of the same product we can only accept the return of a single unit. This circumstance guarantees that the products are kept in perfect, constant and optimal conditions of conservation and storage, avoiding alterations in the chain of storage and distribution, transport, temperature and humidity that may affect their quality or integrity, as well as unnecessary shipments, returns and transit times outside the optimal storage conditions of our facilities. We recommend that if you intend to purchase several units of the same product, make a first order with a single unit to check if it is to your liking and satisfaction.

Products that cannot be returned due to hygienic or health protection reasons, as well as products that due to their condition or freshness may deteriorate or expire quickly.

We do not accept returns of products whose price has been agreed prior to purchase and for which it has been required to establish a special or personalised price, quotation or offer based on certain purchase conditions or at the request of the user or purchaser. Likewise, its application to large volume purchases or products whose real value depends on fluctuations in the market and beyond our intervention and control.

Returns of products with Free Shipping: the Free Shipping feature identified in some of the products offered for sale is conditional on the final purchase of the product and does not imply in any case that there is no shipping cost for these products, but that this cost is free for the user or buyer and fully assumed by the Site and is linked and directly conditional on the final purchase of the product.

In cases of returns of products identified with this Free Shipping feature and for the reasons stated above, the Site will deduct from the total amount to be credited and corresponding to the return of the products, the amount of shipping costs arising from the original shipment of the order and that was assumed by the Site, as a result of not being effective the final purchase of the product to which this feature is conditioned. In general and for shipments within the EEC, in these cases a maximum shipping cost of EUR 15.90 for the first kilo of weight plus EUR 3.30 for each additional kilo of weight is established, taking as a weight reference the greater of the values between the actual weight and the volumetric weight of the shipment.